We are driven by leaders who has "walked the talk" and led award winning contact centres. With them, our clients are assured that they are being cared for by people with experience and expertise who have the "know-how" to strategize and execute to meet their business objectives.

En Yunus Tasim
Director of Business Development
En. Yunus has more than 30 years of management experience in the IT, education, oil & gas, telecommunications, broadcasting and CRM industries.

He is one of the founding members of the Contact Centre Association of Malaysia (CCAM) and has served on board as the Secretary General.

Previously worked with Astro in various positions including the Director of Customer Service and he was also involved in starting the business operations of Astro Brunei, Astro Indonesia including forming and launching of Aora Pay-TV of Indonesia.

Before joining CCM, En. Yunus was the Director of Sales and Marketing with SRG Asia Pacific Sdn Bhd.
Au-Yong Heang Luen
Head of Contact Centre
Au-Yong is responsible for driving and executing the contact centre operations within CCM.

With more than 6 years of experience in the contact centre industry, he has worked in both the operations and training side of the business.

Au-Yong has also collaborated with two globally recognized BPO in Philippines and India to develop and execute training programs for the award winning International Visa Service Desk's Contact Centre in the Contact Centre of Malaysia (CCAM) Awards in 2012.