A technical support team is essential if the nature of your products requires such services in order for your customers to get the most value out of the products. Having an existing customer service team in place does not necessarily mean you are ready to offer technical support too.
Whether the problem is a “user” error or a technical issue, it doesn’t matter to the customer – they want the matter resolved with just one call. Any technical questions relating to the product must be answered by a competently trained technical support team.
If your business is product based and you don’t have a technical support team to address these queries, then customers will eventually stop using your products leading to higher churn rates and loss of customer loyalty.
Talk to us and explore how we can help you incorporate technical support into your customer experience journey!