Take care of your customers or someone else will.
We know what it takes to keep your customers happy in every touchpoint during their customer experience journey with your business.
As with any outbound projects, there is a short familiarization period after which the team’s performance improved month on month which resulted in increased revenue.
Customer Connect Malaysia’s team tackled all given challenges with dedication and steadfast resolve. They exceeded expectations for a team that is relatively small compared to other projects that we have in hand with a larger volume of headcount.
Customer Connect Malaysia Sdn Bhd (CCM) is our business partner who plays a major role in providing and running the outsourced call centre since May 2015. We are extremely satisfied with the services provided by CCM throughout our partnership as our solution provider.
CCM plays a major role to ensure that all the inbound calls made by our customers are handled appropriately with the agreed timeline. During the tenure of our partnership, we saw that our customers’ calls for enquiries, requests and complaints are being attended promptly and as a result it has assisted us in reducing abandoned calls.
CCM distinguished themselves by consistently providing well planned and systematic results to us. Given their dedication and energy, they have been a huge asset to us with the well-trained front line and back end management team working together to ensure smooth running of the outsource call centre on the daily basis.
They have been accommodative to our needs and requirements and therefore we will not hesitate to recommend them, Customer Connect Malaysia to other organization for their services.
CCM is professional in delivering results and is well-versed with the outsourced contact centre industry demands and requirements. All our workforce are well equipped with the skill-sets to deliver quality and attentive service to our customers contributing to the incressed brand loyalty and customers’ satisfaction which is evidenced by compliments received.
We are glad to work with CCM as it has played a vital role in the growth of our organisation.
Customer Connect Malaysia's management team is able to present creative ideas and communiate them effectively to the front-liners. They successfully developed methodologies and strategies for our project that resulted in increased revenue.
Customer Connect Malaysia Sdn Bhd is a team focus on results and would be a stellar asset to your organization.